Frequently Asked Questions

 

  • DO YOU ACCEPT COMMISSIONS?

Occasionally.  It mostly depends on the timing but, it never hurts to ask.  During peak production and seasons we simply can not consider them. Because of the nature of the work that we do and how long the average process takes from beginning to end truly every order is very personal and a bit of a commission. 

  • DO YOU WHOLESALE?

Because of the time put into every work wholesale does not apply to intricate nature and labor of our wares. We are glad to work with you to create a collection for your retail space or business. Contact us to learn more about that process and time frame. we have been working with retailers creating custom collections for many years. It tends to be an even better fit than traditional wholesale.

  • ARE YOUR CERAMICS FOOD SAFE? CAN THEY GO IN THE DISHWASHER? OVEN?

Yes, yes and yes!  Although I personally recommend hand-washing, it just prolongs the life and ware of the piece. Porcelain is a wonderful conductor of heat and exceptionally durable.  Items with gold however, may not be microwaved. 

  • WHERE ARE YOUR DISHES MADE? WHAT ARE THEY MADE OF?

All work is made by hand in our Downtown Studio in a way that is not only intentional but with a desire not to overproduce or make work that is unnecessary.  All aspects of our work are intentional.  Work is made of a fine Porcelain or Porcelain Mix, the decision is made based on the technique being used or some other defining factor.  Simply put there are many things to consider, both clay bodies are unique and of the highest quality.  All glazes are lead free. 

  • HOW IS MY ORDER SHIPPED?

Within the U.S. via USPS based on automatic calculations by the Shopping Cart.

Outside the U.S. via DHL. An estimate of cost and transit time will be given.

*Please contact us directly to discuss orders needing to ship outside the Continental US.

Tracking will be provided on all orders via email once the order has SHIPPED.

Insurance will be automatically added to all orders. 

  • RETURNS?

Only items in the SHOP can be exchanged or have a store credit for the original purchase amount within 10 days of receipt.

Made to Order/Custom items cannot be returned.

Items Damaged in S&H

Rarely does it happen that items get damaged in the post but in the even that it does there are some pretty timely and specific ways that claims must be handled. Please hang onto all your packaging etc and contact us within 24 hours of arrival. Because replacement pieces will need to be exchanged and remade entirely they have to be worked into the current orders and take time. 

*Shipping and Handling fees are non-refundable. We do not cover return S&H costs. All returns must be insured for the total value of the piece.

  • Made to Order/Custom items cannot be exchanged.

Simply put we are not a big box store and our methods of purpose in work and making simply do not lend to products being reabsorbed or refunded. For this reason we do ask that you take time and consideration before making your purchase.

  • DO YOU ALLOW VISITORS AT THE STUDIO? CAN WE PURCHASE WORK WHILE WE ARE IN TOWN?

We do not however our EVENTS page will let you know when you can join us in person at community events or during the studio sales ect. This is when the studio is open to the public. Stay in the loop by sending us your email.

  • YOU WORK IS TRULY UNIQUE, HOW DO YOU PROTECT YOUR WORK AND DESIGNS? CAN WE USE IMAGES AND CONTENT?

In a world where unique creativity is truly rare we take the business of art very seriously to protect all aspects of the creative process and Intellectual Property.  All of the content that appears including all designs, illustrations, icons, paintings, photographs, video and written materials, are the exclusive property of Amanda Blair Dexheimer Studio and are protected by United States and International copyright laws.  Work is registered online before its release.  All rights are reserved. If you would like to request authorization to use materials or content please email us with any questions or for further policies or permission.